These Terms & Conditions set out the agreement between Pastel & Smudge CIC (“we”, “us”, “our”) and the person making the booking (“you”, “your”) for participation in our DIY Arts Award programme.

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1. Booking & Payment

• A booking form must be completed for each participant.

• Full payment is due on receipt of invoice unless otherwise agreed in writing.

• Access to the DIY Arts Award pack and planning meeting will only be provided once payment is received.

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2. Cooling-Off Period (Your Legal Right to Cancel)

• You have the legal right to cancel your booking within 14 days of the invoice date, under the Consumer Contracts Regulations 2013.

• If you cancel within this time, we will refund any fees for services not yet delivered.

• If your DIY Arts Award pack and planning meeting are provided in full before the cooling-off period ends, your right to cancel will no longer apply.

• To cancel, email contact@pastelandsmudge.com with your name, booking details, and confirmation that you wish to cancel.

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3. Cancellations After the Cooling-Off Period

• If you cancel after the 14-day period:

  • 7 days or more before your planned start date: refund for any elements not yet delivered.

  • Less than 7 days before your planned start date: no refund for that week, but future undelivered elements will be refunded.

• If we cancel the programme for any reason, you will receive a full refund for any elements not delivered, or credit towards a future booking.

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4. DIY Arts Award Packs & Materials

• Your DIY Pack is for the named participant only and may not be shared or copied without permission.

• Access to the Google Drive resources is for the duration of your award work and will be removed once assessment is complete.

• All content remains the intellectual property of Pastel & Smudge CIC and Arts Award (Trinity College London).

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5. Evidence & Portfolio

• Participants are responsible for completing and submitting their portfolio by the agreed date.

• We will provide guidance and feedback, but cannot guarantee a pass — moderation is carried out by Trinity College London.

• Certificates are issued by Trinity College London and posted to the address provided once results are confirmed.

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6. Accessibility & Support

• Please let us know of any access needs or adjustments when booking, so we can support you in achieving your award in the best way possible.

• We will work with you to make reasonable adjustments in line with Arts Award and Trinity College London’s accessibility policies.

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7. Code of Conduct

• We aim to create a positive, inclusive, and respectful learning environment.

• Discriminatory, abusive, or disruptive behaviour will not be tolerated, and may result in removal from the programme without refund.

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8. Privacy & Data Protection

• Your personal information will be used only for delivering your Arts Award and for moderation purposes with Trinity College London.

• We will not share your details with any third parties without your consent, except where required by law.

• See our full Privacy Policy HERE.

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By submitting the booking form, you confirm you have read and agree to these Terms & Conditions.